To help us to improve our service to young people, we carry out customer surveys asking young people for their views on the service they received from us and also for views on the service as a whole and how it can be improved.

Our work with young people 2008

Thank you to everyone who took the time to complete our customer questionnaires during 2008.

We are pleased with the following results:

• 92% of customers found it easy to find us - up from 85% in 2007
• 80% of customers are seen within 10 minutes - up from 77% in 2007
• 92.2% of customers received the help and support they needed – our target for 2008/09 is 92.5% - so nearly there!
• 95.4% of customers will be happy to use the service again – our target for 2008/09 is 92.5%
• 82.5% of customers found the written information given was helpful up slightly from 81.49% in 2007

We need to continue to find ways with you to improve our website; 55.36% of customers found the website very helpful and 42.08% of some help. We would like to see the ”very helpful” results go up in 2009 and will be talking to our customers about this shortly.

Only 0.28% of customers found the welcome “poor and unfriendly” at our reception so that is excellent as well.

A few of the many comments we received are:

"I got a lot more help than I expected and was really grateful."

"Really nice people – good help and support! Great service!"

"I received all the help I needed – staff made me feel much more confident in the direction I wish to take."

Our offices are displaying the full set of results for their area as well on the main notice boards in our reception areas.